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GACA classifies air transportation service companies and airports

Princess Tarfa

The General Authority of Civil Aviation (GACA) published an index to classify air transport service providers and airports in May 2021 depending on the number of complaints submitted with the authority.

The index tracked the overall number of complaints made by travellers to GACA (General Authority of Civil Aviation) on air carriers in May, which totaled 285, compared to 165 in the same month in 2020.

Saudi Airlines had the fewest complaints, with four per 100,000 passengers and a 77% closure rate. It was pursued by Flynas, who had 13 complaints and a 90% closure rate. Flyadeal came in third place, with 37 complaints and a 50% closure rate.

For May 2021, the most common complaints were mostly for ticket refunds, followed by flight cancellations, and lastly flight delays.

GACA (General Authority of Civil Aviation) confirmed that King Fahd International Airport in Dammam had the fewest complaints reported to the authority per 100,000 passengers in May, with only two complaints and a 67% closure percentage.

It was followed by Abha International Airport, which also had two complaints and a 100% shutdown percentage. Najran Airport finished in third, with three complaints and a 100% shutdown rate.

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