As per industry analysts, the UAE courier sector has been undergoing a change phase because of fierce market rivalry following the COVID-19 epidemic and rapid technological advancements.

As per Sachin Gupta, General Manager of Gulf Pinnacle Investments (GPI), Gulf Pinnacle Logistics' UAE affiliate, most courier firms are quite well positioned to enjoy the advantages of their digital transformation efforts, which have enhanced mostly during the COVID-19 epidemic. According to him, the majority of industry participants are now modernizing their IT infrastructure to better serve consumers in compliance with global market trends.

“The courier business spends heavily in upgrading technical infrastructure in an attempt to optimize the user experience and minimize delivery costs and time. Considering the COVID-19 difficulties, technology plays a critical role in stimulating growth in the business, and most courier firms continually improve their facilities to compete in the industry," Gupta added.

“As a renowned courier business in the UAE, Century Express invests in cutting-edge technological infrastructure to better serve customers and reduce operational costs. We do not negotiate on quality and invest in technology regularly as part of the company's digital evolution in compliance with the international market trend,” Gupta added.

As per Najeeb Kabeer, partner and managing director of Century Express Courier Services, technology is still an important aspect of the company's development strategy, and it is a primary concern to refresh its system regularly.

“Century Express recently improved its technological infrastructure to meet demand, and now we have launched several new initiatives to serve both consumers and the industry,” he added.

“Our major goal is to provide consumers with high-quality courier services at reasonable prices. We have streamlined our resources by increasing vehicle and driver utilization, increasing successful delivery percentages, and decreasing consumer waiting period,” Kabeer explained.